Baidu (NASDAQ: BIDU), the world's largest Chinese search engine and the largest Chinese website. Baidu's mission: to use technology to make the complex world simpler.

Customer's needs

Baidu, as a leader in the map industry, has achieved global coverage with its internationalized maps. Baidu Maps now spans 209 countries and regions worldwide. Each map is meticulously crafted using extensive data, and the handling of every piece of data is crucial.
1)Accuracy of data processing
2)Timeliness of data processing
3)Security of data processing

Our Solution

BPO prioritizes quality, which is the lifeblood of our company. Leveraging our geographical advantage and resource strengths allows us to save costs. Additionally, based on business requirements, we can rapidly expand our workforce.
1)Inexpensive
2)Higher quality
3)Strong talent pool

Our Service

In order to respond quickly to customer demands for quality and responsiveness and safety:
1)Priority is given to ensuring that personnel have a bachelor's degree or higher
2)Quality control through a company-developed management model
3)Developing a sound staffing schedule
4)Dedicated office space and high-speed Internet access

Our Implementation

1)Employees plan, anticipate, and prepare
Reserve personnel in advance to ensure quality and quantity of personnel as soon as the business needs arrive.
2)Fast and complete business training
Baidu training complements in-house training, enabling personnel to be quickly onboarded and quickly meet business requirements
3)Continuous summarization for continuous improvement
Continuous enhancement of staff competence and improvement of project quality through daily meetings, problem point summaries, FAQ collation, etc.
4)Running steadily
Complete company management model, stable operation and customer satisfaction.

Customer Feedback

Increased Baidu Maps customer satisfaction by 17% in 2017 through our company's efforts.
In 2018 our company was recognized as a Best Partner.